FAQ
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Below are a list of frequently asked questions which may help in you enquires:-

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  • Auto Window Tinting


    • Q: What are regulations regarding window tinting?

    • A: Present NSW RTA regulations for window tinting on Passenger vehicles require a minimum VLT (Visible Light Transmission) of no less than 35% on all windows. Commercial vehicles such as Trucks, Busses, Vans and Ute’s have a minimum VLT of 35% on the front doors and no minimum VLT for windows rearward of the drivers and passengers front doors. The mimimum VLT for front winscreens on all classes of vechicles is 75%, however you are allowed a tinted band along the top arount 10% of the depth of the windscreen. (see RTA regulations PDF doc. Attached).


    • Q: How do the film percentages work and what does VLT mean?

    • A: The VLT (Visible Light Transmitted) means the amount of natural light that is transmitted through the glass and window film combination. This means a window film with a 35% VLT value will stop 35% of the natural light entering your car windows and allow in 65%. Therefore films with a lower VLT will transmit less light and therefore be darker and conversely films with a higher VLT will transmit more light and therefore be lighter.


    • Q: How is this policed?

    • A: When you car is due for a pink slip it is a normal requirement that as well as other items (i.e. Brakes, Tail lights, general road worthiness) that the VLT on your window, and most importantly your front door windows be checked. If this Value falls below a 35% reading you are in a position to be issued with a defect notice requiring the problem to be rectified. This would involve removing and possibly replacing the film so that it complies to the NSW RTA requirements.


    • Q: What is all the talk and difference between metallic and non-metallic films?

    • A: Non metallic films were the first technology of films introduced into the market some 30+ years ago. Non metallic films of this area were made up of a dyed component to give the film its colored and dark look. As time past the problems with this process became obvious. Similar to a shirt left on the cloths line for years at a time the dyed component of the film would also be affected by the harsh Australian sun and UV rays. This would cause the film color to fade over time. The Adhesive technology back then was also effect and would sometimes break down and cause that bubbling effect. Traditionally the warranty given on this first range of films was 1 -5yrs. In the late eighties and early nineties the introduction of a metal layer into window films and the advances in window film adhesive technology began to take hold. The introduction of metallic films became known as a higher quality alternative both from a performance and long lasting point of view. The metal content would enable the film to stop much more heat (up to 60%) and were given warranties of up to ten years. These included hybrid metal/ dyed films and full metals films. Towards the late nineties and into the next century Auto manufactures began to include car radio (and later GPS) antennas into the glass of one or more car windows. This was to avoid un unsightly antenna showing on the vehicle. The problem then became that tinting over a window that had a radio/ GPS antenna incorporated would affect the reception quality of the device. This meant that window film manufacturers had to adjust there manufacturing techniques again and revisit the manufacture of non-metallic films. Today’s non-metallic films are either a multi layered dye construction, or manufactured from other non-metallic materials (i.e. Carbon and Ceramics) with color embedded and will not fayed and discolor. Today both metallic and non-metallic films come with a full lifetime replacement warranty to the original purchaser which includes peeling, bubbling and fading.


    • Q: Which films perform better metallic or non-metallic?

    • A: Generally the majority of metallic films still perform better as far as keeping out heat than non-metallic films however there are now a small and much more expensive range of ceramic constructed films which have extremely high Infra Red (IR) performance of up and over 80%.


    • Q: I want the Darkest legal film, which do I choose?

    • A: In most cases a non-metallic film will give a “blacker” look in a pure sense, however the compromise from a pure black style metallic film is lower heat performance. We do have a range of low shine hybrid/ metallic films which will give you that black low sheen look while maintaining the high performance.


    • Q: What is the advantage of computer cutting window film?

    • A: Altapac uses its own designed and manufactured software “Altacut” in combination with Roland cutting machines to ensure that the best possible template made for you car windows is cut precisely and accurately for each and every customer of Altapac. Most other automotive tinting outlets will hand cut a window template for your car either from a template made from cardboard or plastic liner. Alternatively that may make a template by cutting the film on the outside of your car window frames. The inherent problems with this are:

      • Inconsistency in template made for each car tinted. Better on some and worse on others.

      • Risk of damaging the cars exterior by using an extremely sharp blade to hand cut a template on the outside frame of your car (i.e, scratching and marking)


    • Q: How long does it take?

    • A: Generally between two to two and a half hours.


    • Q: What notice is required for a booking?

    • A: Generally 1 – 3 days. Possibly a little more for a Saturday booking.


    • Q: How long before I can wind my windows down?

    • A: Two days will let the adhesive bond well enough to allow you to wind your windows down.


    • Q: I have just had my windows tinted and am noticing bubbles in the tint?

    • A: As window film is applied wet there will be a small amount of moisture left between the film and the glass that has to dry out. Over a period of a month this remaining moisture can tend to accumulate together in small moister bubbles before finally evaporating. This is a completely normal process and can take up to a month to clear completely.

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  • Domestic and Commercial Tinting

    • Q: I am trying to stop heat and glare what is the best film?

    • A: Like Automotive films a metallic film will do the best from a heat perspective and a darker the film will again stop the most heat and glare.


    • Q: I want the best heat and glare performance however don’t want the “mirror” external appearance?

    • A: It has always generally been a compromise of having the best performance meaning more metal content and avoiding the “mirror” look which is a direct result of adding more metal. The compromise is a hybrid metal/dyed film having less metal content and more color which dulls the mirror look and “back reflection” problems which arise when turning the lights on inside at night and looking at a highly reflective finish.


    • Q: I want high heat performance however I don't want to stop light entering through the glass?

    • A: Traditionally this has been almost impossible to achieve the same performance from a darker film to a light film. However with the advances in technology there are now films offering solutions to this question. These films are very light generally only stopping around 30% of natural light with very high heat and in particular IR heat reduction. There is a downside however being the cost with some brands and ranges costing up to five times the cost of regular films.

  • Roof Racks

    • Q: My car dose not have gutters, how can racks mounted?

    • A: Most if not all passenger cars manufactured these days do not have rain gutters in the traditional sence. Some vechile manufacturers place hidden mounting points under neath the black channels appearing on a lot of car roofs or insides door seal. If this is not the case nomally a vehicle specific door anchor strap will be manufactured to mount inside the door opening and attach to the roof return. Many wagon and 4WD vehicles will also have raised roof rails running front to back which provide achour points for cross bars.


    • Q: How much weight can I carry on my roof racks?

    • A: Generall the roof racks by themselves can support a lot more than the load rating provided. The ultimate decision on determining a load rating for your vechicle is the strenght of the mounting system used on you car. It also must account for normal driving conditions and the relative forces inplace. In serious 4WD and off road driving even further stress is placed on the roof racks and their component and under these circumstancess the carrying capacity is reduced further. In general like most things common sense prevails. If you are unsure of the load rating of your car or roof racks please consult your drivers manual, check on the roof rack manufacturers website or contact Altapac for advice.

  • Signs and Graphics

    • Q: Can Vinyl graphics and printed graphics be removed from my vehicle without damaging my paint work?

    • A: As long as you have original factory paint work vinyl or printed graphics can always be removed along with the residue without damaging your paintwork. There are different types of adhesives used and some are designed to be easily removed at any time up to five years without leaving hard to clean residue. Others are permanent and used in certain specific circumstances.


    • Q: I am looking to get signage or graphis instaled on my car, what do I need to get started?

    • A: Generally if you are looking at getting signage for you company vehicle we would need a high quallty file of your logo (Ideally AI or EPS) and a rough concept and idea of what you are after. From here we will get some pictures of your vehicle and come up with a concept for tweeking and hopefully final approval. If you are after graphics for your street car or race car to give your that different look to set you appart then if you have a basic idea and concept and ideally with a picture to support the idea we can go to town. We also have a huge range of graphic's and background textures on file to help you along the way.

  • Paint Protection Films

    • Q: Is the film completely invisible?

    • A: The film is almost perfectly optically clear however if you look close you will be able to see the edge of the film.


    • Q: Can the film be removed without damaging my paint work?

    • A: Yes the film is designed to be removed not only without harming your paint work but will be removed leaving little to no reside behind to clean up. This is based on you having original factory paint work. If a re-spray has been completed on the same section of the vehicle that the film is to be applied there are important factors to consider. It is very important that the surface has been prepared and painted professionally and given sufficient curing time to outgas and dry the newly painted surface. Ultimately if the adhesion between the paint and body surface is less than the dhesion between the film and paint work then removing the film may possibly remove the paint. This will never happen on correctly prepared, painted and cured paint surfaces.


    • Q: I don’t like how I can see a fine line across the bonnet?

    • A: There are a few simple answers to this question:

      • Don’t have the film applied if you would prefer seeing small stone chips across your bonnet. You will be very lucky to find a panel beater to re-spray your bonnet for under $500.

      • Have an unsightly bonnet protector fitted.

      • Fit a car bra

      • Look at having the whole bonnet area covered in the Paint Protection film to avoid seeing any finish lines from the film.

  • Tow Bars

    • Q: What is the difference between to what are referred to as a standard or heavy duty tow bar?

    • A: A “standard” tow bar has a “S” shaped goose neck and is bolted to the tow bar frame with two 22mm bolts. This is generally a little more awkward to remove on a regular basis. A “Heavy Duty” tow bar has a hitch or box receiver section. The goose neck is slid into to receiver box and secured with a locking pin. The goose neck is therefore quite easily removed and fitted. More importantly the tow bar will usually have a higher pull weight and down weight.


    • Q: What is the difference between pull weight and down weight?

    • A: Pull weight is the capacity the tow bar can pull, where down weight id the amount of vertical down force the tow bar can handle.

  • Nudge Bars and Bull Bars

    • Q: Will having a nudge bar or bull bar fitted to my car affect the airbags fitted to my car?

    • A: No, these items have been manufactured to accommodate the introduction of airbags into vehicles and are designed not to effect the deployment rate of airbags in an accident situation.

  • Paint, Fabric and Rust Protection

    • Q: What is paint protection and do I need it?

    • A: INFORMATION COMING SOON!


    • Q: How does electronic rust protection work?

    • A: INFORMATION COMING SOON!

  • Sunroofs

    • Q: I am looking at having a sunroof fitted but am concerned about rusting and leaking?

    • A: INFORMATION COMING SOON!